Terms, Privacy & Cookies
Effective 20 August 2026 · Last updated 20 August 2026
Want the short version? The plain-English page says the same things in fewer words. This page is the full agreement — it is what applies if the two ever disagree.
1 · Who you are contracting with
NeverMissACall.ie is operated by ElevateIreland, a registered business name of Bartlomiej Standa, business name number 790663, registered with the Companies Registration Office in Ireland.
In these terms, "we" and "us" mean ElevateIreland. "You" means the business subscribing to the service. "Caller" means a person who telephones your line and speaks to the receptionist.
Contact: info@nevermissacall.ie. Formal notices should be sent to that address and are treated as received one business day after sending.
2 · What the service is
We provide an AI receptionist that answers telephone calls to your business when you do not, takes the caller's details and what they need, and sends that to you by text message and in your account.
- Inbound calls. Calls to your own number that you forward to us, or to a number we provide.
- Outbound demo calls only. Other than the demo described in clause 3, the receptionist does not make outbound calls on your behalf.
- No live transfer. The receptionist never bridges a caller through to a person. Where a caller asks for someone, it records that request and alerts you. This is a deliberate design decision, not a limitation we intend to remove.
- Reasonable efforts. We provide the service on a reasonable-efforts basis. We do not commit to an uptime figure or a response time, and the service depends on the third parties listed in clause 4.
The receptionist produces derived outputs — a summary, a job type, an urgency, a suggested next step. These are generated by AI and are probabilistic. They can be wrong. You are responsible for reading them before acting on them.
3 · Demo calls
This clause matters more than its length suggests, because it is the one part of the service that telephones somebody who is not yet a customer.
- Where a person enters a business name and a mobile number on our website and asks to be called, we place one demonstration call to that number. Entering the number and pressing the button is the request for that call.
- You must only enter a number you are entitled to receive calls on. Entering someone else's number is a misuse of the service and we will refuse it.
- We limit these calls: a maximum of one per number in any twenty-four hours, three per number in total, and a daily ceiling across all numbers. Calls are capped in length.
- We do not add demonstration numbers to a marketing list and we do not sell them. Nobody is called again to sell.
- Demonstration calls are free. We may withdraw them at any time.
4 · What it runs on
The service depends on third parties. An incident affecting any of them can affect the service, and we cannot fix their outages. The current list is in Sub-processors and may change.
5 · Recording and AI disclosure
Calls answered by the receptionist are recorded, so that you can hear what was actually said rather than take our word for it.
- The receptionist tells callers that it is an AI, and says so plainly whenever asked.
- Where a call is recorded, the recording is disclosed at the start of the call. We build that disclosure into the greeting itself so the two cannot come apart.
- You are responsible for making sure that recording is lawful for your sector and your use, and for giving a caller who objects another way to reach you.
6 · Your obligations
- Give us accurate information about your business, and keep your login details secure.
- Do not use the service for anything unlawful, deceptive or harmful, and do not attempt to probe, overload or disrupt it.
- Do not configure the receptionist to collect payment card details, health information, or other special-category data.
- Do not resell or white-label the service without our written agreement.
- Comply with the rules that apply to your own calls and messages, including marketing and telecommunications law.
7 · Price, billing and refunds
The price is the one on your quote. A setup fee and a monthly, agreed with you before anything is built. Nothing per call, nothing per minute.
When billing starts
Your setup fee and first month are charged when you go ahead on your quote. That day is day one of your billing month, and the monthly runs from it.
Nothing is charged before you have agreed the figures. Our own test calls and your own test calls never cost you anything.
If we get it wrong
If we charge you something you did not agree to, tell us. We refund that charge in full and add €50 in credit. We would rather be told than be right.
Everything else
- Payments are handled by Stripe. We do not see or store your card number.
- Prices are in euro. We are not currently registered for VAT, so no VAT is charged and none is recoverable. If that changes, we will say so before it affects a bill.
- If a payment is fourteen days overdue we may suspend the service.
- If we change the price, we will tell you before it applies to you, and you may cancel instead.
8 · What it will not do
The receptionist is not an emergency service and must not be relied on as one. If there is a smell of gas, ring Gas Networks Ireland on 1800 20 50 50. If there is danger from electricity, ring ESB Networks on 1800 372 999. If anyone is at risk, ring 999 or 112.
It does not give medical, legal or financial advice, does not quote prices or commit to arrival times on your behalf, and does not claim any certification you hold. It takes jobs; it does not attend them.
9 · Liability
The service is provided as it is. We do not warrant that it will be uninterrupted or error-free, or that its outputs will always be accurate.
- Cap. Our total liability to you in any twelve-month period is limited to the fees you paid us in that same period.
- Excluded. Neither of us is liable for indirect or consequential loss, lost profits, lost business or lost data.
- Never excluded. Nothing here limits liability for fraud, for wilful misconduct, for death or personal injury caused by negligence, or for anything that cannot lawfully be limited.
- Your indemnity. You cover us for claims arising from unlawful recording on your line, from breach of telecommunications or marketing rules in your own use, or from your misuse of the service.
10 · Ending it
- You, any time. One message. No notice period, no exit fee. Billing stops at the end of the month you are in and your card comes off file the same day.
- Us, on thirty days' notice — or immediately for unlawful or abusive use, for a material breach you do not fix within seven days, or for non-payment beyond fourteen days.
- Afterwards, we stop answering your line and delete or return your data as you instruct. Say nothing and we delete it on the schedule in the privacy notice.
11 · Law and disputes
Irish law governs these terms and the Irish courts have exclusive jurisdiction. Before anything formal, tell us what is wrong — almost everything is fixable in a phone call.
We may update these terms by posting a new version here. If a change materially reduces what you get or increases what you pay, you may cancel before it takes effect.
12 · Privacy notice
Two different people appear in this notice: you, our customer, and your caller, who never chose to deal with us at all. The second one gets the same care as the first.
Who is responsible for what
For your own account — your name, your business, your billing — we are the controller.
For your callers' details, you are the controller and we are your processor. We handle that data on your instructions to deliver the service, and clause 13 sets out the terms on which we do it.
What we hold
| Who | What | Why |
|---|---|---|
| Website visitors | Pages viewed, referring link, approximate location from IP address, and the referral code if you arrived on someone's link. | To run and protect the site, and to credit a referral. |
| Demo requests | Business name, mobile number, the call recording and transcript, and the details you gave during it. | To build the demonstration receptionist and place the one call you asked for. |
| Customers | Name, business, email, mobile, address if you give it, and billing records held by Stripe. | To provide the service, to invoice, and to meet tax obligations. |
| Callers | Their number, the recording, the transcript, and what they told the receptionist — name, address, the job, how urgent it is. | Because that is the job you are paying the receptionist to take. |
Why we are allowed to
- To perform our contract with you — running the service, billing you, supporting you.
- Legitimate interests — keeping the service secure, preventing abuse of the demo, and improving how well the receptionist works. We do not use call content to train our own models.
- Your request — a demonstration call happens because someone typed a number and asked for it.
- Legal obligation — tax and accounting records.
For your callers, you decide the lawful basis, because you are the controller. Most businesses rely on legitimate interests for taking and recording a customer enquiry. It is worth writing down why.
How long we keep it
| What | How long |
|---|---|
| Call recordings | 30 days, then deleted. Sooner if you ask. |
| Transcripts and job details | While you are a customer, so your own history stays yours, then 12 months. |
| Demo numbers and recordings | 30 days. Deleted the same day if you ask. |
| Billing records | As long as tax law requires. |
| Referral cookie | 30 days on your device. |
Who else sees it
Only the providers that make a call happen, listed in Sub-processors. None of them get it to sell, and we do not sell or rent personal data to anybody, ever.
Where it goes
Our own records are held in the EU. Some providers in the chain are outside it — a live call is processed by systems in the United States in order to reach you at all. Where that happens we rely on the transfer safeguards in those providers' terms. Ask us and we will tell you exactly which providers and where.
Your rights, and your caller's
You can ask what we hold, ask for a copy, ask us to correct it, ask us to delete it, ask us to restrict what we do with it, or object. One message does it, it costs nothing, and we will answer within a month.
If one of your callers asks us directly, we will pass it to you, because you are the controller — and we will help you answer it.
If you think we have handled data badly, tell us first; we would far rather fix it. You can also complain to the Data Protection Commission, who regulate this in Ireland, at dataprotection.ie.
Automated decisions
The receptionist classifies calls — urgent or not, a job or an enquiry. That is categorisation to help you act, not a decision with legal effect on anybody. Nothing here makes a decision about a person that we expect you to follow without reading it.
Children
The site and the service are for businesses and are not directed at children.
13 · Data processing terms
These apply where we process your callers' personal data on your behalf, and form part of the agreement between us.
| Subject matter | Answering, recording and summarising telephone calls to your business, and delivering the result to you. |
| Duration | For as long as you subscribe, plus the retention periods above. |
| Nature and purpose | Capture, transcription, AI analysis to produce a job record, storage, and delivery to you by text and in your account. |
| Data types | Voice recordings, phone numbers, transcripts, names, addresses, and whatever a caller chooses to say. |
| Data subjects | Your callers, and your own staff who use the service. |
We will: act only on your documented instructions; keep it confidential; apply appropriate technical and organisational security; tell you about a personal data breach without undue delay; help you answer data subject requests and, where needed, a data protection impact assessment; allow reasonable audit; and delete or return the data when the agreement ends.
You give general authorisation for us to use the sub-processors listed below. If we add or replace one, we update that list, and that update is the notice. If a change materially worsens your position and we cannot accommodate a reasonable objection, you may cancel and we refund anything you have paid for the period after.
14 · Sub-processors
| Provider | What it does | Where |
|---|---|---|
| Vapi | Runs the live voice conversation and produces recordings and transcripts. | United States |
| Twilio | Telephone numbers, call routing and text messages. | United States / global |
| Anthropic | Turns a transcript into a job record, and drafts the receptionist. | United States |
| Supabase | The database holding your account and job records. | EU |
| Stripe | Card details and payments. We never see the card number. | EU / global |
| Resend, Brevo | Sends the emails the service needs to send you. | EU / United States |
| Google Places | Looks up a business by name when building a demonstration. | Global |
| Cal.com | Scheduling, where a booking is offered. | Global |
| Telegram | Alerts us when something needs a person. May carry a name and number. | Global |
15 · Cookie policy
This is a short policy because this is a short list. We set one cookie without asking, and one advertising tracker only if you say yes.
| What's stored | What it is for | How long |
|---|---|---|
| nmc_ref | Set only if you arrive on somebody's referral link, so that the person who recommended us gets the credit. It holds a short referral code and nothing else. It cannot be read by scripts on the page. | 30 days |
| nmac_consent browser storage, not a cookie | Your answer to the cookie bar, remembered so we stop asking you on every page. It stays on your device and is never sent to us. | Until you clear your browser |
| _fbp, _fbc | Only if you press Accept. Set by the Meta pixel, which tells us whether the ads we run are actually bringing anyone here. While it is on, the pages you open on this site are reported to Meta. | 90 days |
The Meta pixel does not load until you accept it. Before you answer, and for as long as your answer is no, nothing on this site is fetched from Meta and nothing about your visit is sent to them. That is the whole of it — no session replay, no other third-party analytics, nothing sold to anybody.
Changed your mind, either way? The Cookies link in the footer reopens the choice. Switch to no and we delete Meta's cookies and reload the page without the pixel, there and then.
The sample dashboard pages we show during a demo carry no tracking at all, whatever you answered — there is nothing to accept on them, so they have no Cookies link either.
Stripe sets its own cookies on its payment page for fraud prevention. That page is Stripe's, not ours, and their policy applies to it.
Questions about any of this: info@nevermissacall.ie or 087 162 1846.
The plain-English summary covers the same ground in fewer words.